Which nonverbal technique is recommended to reduce patient anxiety during a procedure?

• A. Open and friendly body language
• B. Eye contact
• C. Sit and listen attentively
• D. Provide information leaflets

Answer: (A)

Nonverbal communication shapes how anxious a patient feels during a procedure. Open and friendly body language signals warmth, approachability, and safety. When you face the patient, keep a relaxed posture, uncrossed arms, and a gentle facial expression while maintaining a calm, steady demeanour. This combination creates a supportive environment that lowers tension and builds trust, helping the patient feel more at ease even when the procedure is stressful.

Eye contact can help when it feels natural and balanced, but it works best as part of an overall nonverbal display of warmth rather than on its own. Sitting and listening attentively involves both nonverbal and verbal elements, so while reassuring, it is not a single nonverbal cue. Providing information leaflets is informational and addresses understanding more than the immediate nonverbal rapport with the patient.