Which of the following nonverbal cues can help establish rapport with anxious patients?

• A. Eye contact
• B. Explain the process
• C. Open and friendly body language
• D. Provide information leaflets

Answer: (C)

Nonverbal signals that convey warmth and safety are key to building rapport with anxious patients. Open and friendly body language does this best because it communicates approachability and attentiveness without words. Facing the patient with relaxed posture, uncrossed arms, and a gentle, natural smile shows you are present, nonjudgmental, and ready to listen. This kind of stance reduces perceived threat, invites questions, and helps the patient feel understood, which can significantly ease anxiety and improve communication.

Eye contact supports this, but it works best as part of the overall open posture and gentle, supportive demeanor; too much or awkward eye contact can unintentionally heighten anxiety. The other options rely on verbal or informational tools rather than the in-the-moment nonverbal cues that establish trust, so they don’t serve the same rapport-building purpose in that instant interaction.