Which statement best reflects best practice in managing patient anxiety before dental treatment?

• A. Explain the process to the patient before the appointment
• B. Provide information leaflets
• C. Open and friendly body language
• D. Eye contact

Answer: (A)

Anticipatory anxiety is most effectively reduced when the patient is given a clear, direct explanation of what will happen. Providing a step-by-step outline of the planned treatment before the appointment helps the patient mentally rehearse the process, know who will be involved, how long it will take, and what sensations to expect. This reduces uncertainty, increases the patient’s sense of control, and invites questions, all of which lower fear and improve cooperation. It also creates an opportunity to discuss any preferences for pacing, breaks, or anxiety-management options, and to confirm informed consent.

Leaflets can be useful as supplementary material, but they can’t replace the reassurance and personal clarification that comes from a direct conversation. Open and friendly body language and eye contact support communication, yet without a clear explanation of the steps, they won’t address the core driver of anxiety—the unknown sequence of events.